Privacy Policy

1. Overview

Jori Glass Machine ("Jori", "we", "us", or "our") is a professional glass processing machinery manufacturer based in China. We are committed to protecting the privacy and personal information of our website visitors, inquiry submitters, business partners, and customers worldwide.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with us for business purposes. Please read this policy carefully. By using our website or submitting an inquiry, you agree to the practices described herein.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, job title, company name, email address, phone number, and country/region.
• Business Information: Company type, production scale, target products, order requirements, and purchasing intent details provided in inquiry forms.
• Communication Records: Emails, messages, and correspondence exchanged between you and our sales or support team.
• Website Usage Data: IP address, browser type, pages visited, time on site, referring URLs, and other standard web analytics data collected automatically via cookies and similar technologies.
• Transaction Information: Order details, shipping addresses, and payment-related records for confirmed purchases (processed through secure third-party channels).

We collect information directly from you (via inquiry forms, emails, or exhibitions) and automatically through your use of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your product inquiries, quotation requests, and technical questions
• Processing orders, arranging production, and coordinating logistics and delivery
• Providing installation guidance, commissioning support, and after-sales technical assistance
• Sending product updates, new model announcements, and relevant industry information (you may opt out at any time)
• Improving our website, products, and customer service based on usage patterns and feedback
• Complying with applicable legal obligations, export regulations, and customs documentation requirements
• Maintaining our business relationship and long-term cooperation records

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: Logistics companies, freight forwarders, and payment processors engaged to fulfill your order or service request, bound by confidentiality obligations.
• Business Partners: Authorized agents or distributors in your region, only when necessary to fulfill your inquiry or provide local support, and only with your knowledge.
• Legal Requirements: When required by applicable law, court order, government authority, or to protect the rights and safety of Jori, our customers, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset, subject to the same privacy protections.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect website analytics data. The types of cookies we use include:

• Essential Cookies: Required for basic website functionality and cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data is aggregated and anonymized where possible.
• Preference Cookies: Remember your language and region settings to improve your experience on return visits.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. For more information, refer to your browser's help documentation.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business relationship, and comply with legal obligations. Specifically:

• Inquiry and communication records: up to 5 years from last contact
• Order and transaction records: up to 10 years as required by commercial and tax regulations
• Website analytics data: up to 26 months in aggregated form
• Marketing contact preferences: until you unsubscribe or request deletion

When information is no longer required, we securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for data transmitted via our website
• Access controls limiting staff access to personal data on a need-to-know basis
• Regular review of our data collection, storage, and processing practices
• Secure storage systems with restricted physical and electronic access

While we take reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We encourage you to use secure channels when sharing sensitive business information.

8. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Objection: Object to processing of your data for direct marketing purposes.
• Restriction: Request that we limit processing of your data in certain circumstances.
• Portability: Request transfer of your data in a structured, machine-readable format where applicable.
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days. We may need to verify your identity before processing your request.

9. International Data Transfers

As a China-based manufacturer serving global markets, your personal information may be processed and stored in China or in the country where our service providers operate. We take steps to ensure that international data transfers comply with applicable data protection laws and that appropriate safeguards are in place.

By submitting an inquiry or doing business with us, you acknowledge that your information may be transferred to and processed in jurisdictions outside your own, including China, which may have different data protection standards.

10. Children's Privacy

Our website and services are directed exclusively at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

11. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or engagement with us after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: